Gift Experience Scotland

Your Account

Terms and Conditions

Delivery of your gift voucher

We send all experience packs to you the same day you order if ordered before 2.30pm (weekdays). 1st class post costs £1.00 and Special Delivery is guaranteed next day delivery, Monday – Saturday, for £7.00 (if ordered before 2.30pm weekdays). Please note a signature will be required for delivery of special delivery vouchers.

Delivery of your experience voucher is available across the UK. If you are ordering a voucher for someone who lives overseas, please select to receive an ‘E-ticket’.

E-tickets

Email E-tickets will be automatically sent to the customer email address on receipt of the order if this delivery method is requested. E-tickets are subject to the same terms and conditions, with these additions:

  • That no paper based voucher will be issued to the recipient of the voucher
  • That the E-ticket should be printed and taken to the experience as proof of booking

Validity

All gift vouchers are strictly valid for one year from the date of purchase. Please note that no validity extensions are available out with this time.

Refunds

A full refund is available up to 14 calendar days from the date of purchase for vouchers that have not been activated. Refunds will be processed to the card used to originally purchase the voucher. Note that postage costs are not refundable.

Scope of experience voucher

The experience voucher is only available for the experience detailed. The value of the voucher is transferable to any other experience before activation.

Experience venues

The experiences that we offer range across Scotland. We work closely with our suppliers to ensure a constant high level of service. If, in the unlikely event of a venue not being available, we’ll offer you another venue or another experience of the same value.

Location pins on our website maps are approximate but will be confirmed in detail to the voucher holder on activation.

Experience duration

Every session length can vary and the times we have on this site are approximate. Usually, there will be other people on the experience with you and there may be some waiting time required.

Open value vouchers

Open vouchers with a cash value are only available to be redeemed at Gift Experience Scotland within 1 year of the date of purchase. Open value vouchers have no cash alternative value. The experience that is redeemed against the open value voucher is valid until the expiry date of the original open value voucher.

Restrictions

Some of our experiences have restrictions, such as size, weight or level of health. Each experience listing has information about restrictions, however you may be asked questions about this when it comes to booking a date and time for the experience you have booked.

We don’t consider those with disabilities to be any different from others, however for practical reasons some experiences may not be appropriate. For information about disabled access information please contact us.

Safety

By partaking in the experiences promoted and sold by Gift Experience Scotland you may be placed at some personal risk. You maybe asked to sign a risk waiver or personal liability form on the day. Full safety information is provided and safety equipment is provided as required by the experience provider.

Please note that Gift Experience Scotland is not liable for any event or incident that may happen as a result of your participation on the event.We would ask that you read the liability or safety information provided on the day and listen to any safety briefing given.

Weather

Sometimes experiences have to be postponed due to the weather. We would advise that you contact the experience provider (details provided on activation) on the day of your experience to confirm that the experience will not be affected by the weather.

Payment

Gift Experience Scotland accepts payment for products and services rendered by debit or credit card (American Express, VISA, Visa Debit, Visa Electron, MasterCard, Maestro and Paypal) online or over the telephone (Paypal payments can only be made online). Please note that we can not accept payment by cash or cheque.

Availability

All experiences we offer are on a first come, first served basis. This means that when you arrange your date and time you’ll be able to choose a time best suited to you. Please note that Gift Experience Scotland can not guarantee availability for a particular date and time unless confirmed in writing by us at or after the time of booking.

Liability

Gift Experience Scotland is not liable for any injury, death, mental distress or any condition developed as a result of partaking in and activity promoted on, or purchased through Gift Experience Scotland. Liability is held and underwritten by the experience providers.

Insurance

Gift Experience Scotland requires all experience suppliers to be fully insured for all activities, equipment and other liabilities for activities and events provided to customers. Please note that Gift Experience Scotland is not liable for any event marketed or sold and customers are advised to request confirmation of insurance at the time of booking the experience.

Cancellation

We recommend that all customers contact the experience provider on the morning of the event to confirm that the event is going ahead as planned. Cancellations may be made at short notice (e.g. due to weather) and we will do our up most to contact you in this instance. Gift Experience Scotland are not able to reimburse you for travel or accommodation expenses if an event is cancelled.

Where the experience is no longer available or the experience provider no longer operates, we will

a) Arrange for the same experience to be delivered at a different location
b) Arrange for a similar experience to be delivered
c) Offer a credit note for the full value of the voucher

Activation

By activating your voucher you agree to be bound to the experience your voucher relates to. Were the voucher is less than 14 days old, you agree to waiver any right of refund or exchange.

Customer complaints

Customers with complaints must follow the following procedure:

  1. Complaints with Gift Experience Scotland (not relating to the experience) must be put in writing using the customer service form at the earliest opportunity, providing us with as much detail of their complaint as possible. This should include names of staff members, dates and times of communications and voucher number(s) as appropriate.
  2. Complaints about the experience (not relating to the services of Gift Experience Scotland) must be logged with the experience provider at the time of the experience booking. Complaints logged after the event with Gift Experience Scotland can not be commented on without the experience supplier being given the opportunity to resolve or discuss a problem.

Gift Experience Scotland will endeavor to solve any complaint within 48 hours of receipt of a communication fairly and reasonably.

Terms of voucher sale

Gift Experience Scotland reserves the right to withdraw or suspend the offer of sale of any experience without notice. Once purchased, the holder of the experience pack is entitled to that experience.

VAT

All prices include VAT unless otherwise stated. Our VAT registration number is 108 3476 19.

Copyright

The text and imagery that are contained on the Gift Experience Scotland website brochures, promotional material or on-site material are copyright Gift Experience Scotland unless otherwise stated.

Disputes

All disputes are governed by and construed in accordance with Scottish Law.