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Key facts

Below are the most detailed terms & conditions, but these are the highlights;

  • You have 14 days to request a refund on your voucher
  • If you have a complaint about us, we'll respond within 48 hours
  • All vouchers are valid for one year
  • We reserve the right to withdraw a product without notice
  • You can exchange your voucher before you activate it
  • All of our experiences are delivered by 3rd party suppliers

The legals in detail

    Terms of voucher sale

    Gift Experience Scotland reserves the right to withdraw or suspend the offer of sale of any experience without notice. Once purchased, the holder of the experience pack is entitled to that experience.

    Validity

    All gift vouchers purchased on this website are strictly valid for one year from the date of purchase. It is possible to extend the validity of your voucher by three months by payment of an administration charge, this must be done during the voucher's validity period.

    Voucher exchanges

    It is possible to exchange your experience voucher before it is activated. The validity date of the new voucher will be the same as the original voucher. Where there is an increase in value the customer will be required to pay the difference at the point of exchange. Where there is a reduction of value, a credit note (open value voucher) will be provided.

    E-tickets

    E-tickets are the default delivery type. Email E-tickets will be automatically sent to you by email on receipt of the order if this delivery method is requested. No paper based voucher will be issued to the recipient of the voucher.

    Delivery of your gift voucher

    Where selected, we send all experience packs to you the same day you order if ordered before 2.30pm (weekdays).

    UK delivery

    Delivery of your experience voucher is available across the UK. 1st class post costs £1.00 and Special Delivery is guaranteed next day delivery, Monday – Saturday, for £7.00 (if ordered before 2.30pm weekdays). Please note a signature will be required for delivery of special delivery vouchers.

    International Delivery

    International delivery is only available by E-ticket.

    Refunds

    A full refund is available up to 14 calendar days from the date of purchase for vouchers that have not been activated. Refunds will be processed to the card used to originally purchase the voucher the working day we receive the request and can take up to 3 working days to arrive back in your account.
    Refunds will be credited back to the card or Paypal account used to make the original purchase.

    Postage cost refund

    The default delivery type is E-mail which is free of charge. Other optional postage costs are not refundable.

    Validity

    All gift vouchers purchased through this website are strictly valid for one year from the date of purchase. Please note that no validity extensions are available out with this time.

    Open value vouchers

    Open vouchers with a cash value are only available to be redeemed at Gift Experience Scotland within 1 year of the date of purchase. Open value vouchers have no cash alternative value. The experience that is redeemed against the open value voucher is valid until the expiry date of the original open value voucher.

    Voucher exchange

    It is possible to exchange your experience voucher before it is activated. See above. By activating your voucher you agree to be bound to the experience it relates to.

    Activation within 14 days of purchase

    Were the voucher is less than 14 days old, you agree to waiver any right of refund or exchange at the point of activation.

    Restrictions

    Some of our experiences have restrictions, such as size, weight or level of health. Each experience listing has information about restrictions, however you may be asked questions about this when it comes to booking a date and time for the experience you have booked.

    Disabilities

    We don’t consider those with disabilities to be any different from others, however for practical reasons some experiences may not be appropriate. For information about disabled access to specific experiences please contact us.

    Safety

    By partaking in the experience you may be placed at some personal risk. You maybe asked to sign a risk waiver or personal liability form on the day. Full safety information is provided and safety equipment is provided as required by the experience provider.
    Please note that Gift Experience Scotland is not liable for any event or incident that may happen as a result of your participation on the event.We would ask that you read the liability or safety information provided on the day and listen to any safety briefing given.

    Weather

    Sometimes experiences have to be postponed due to the weather. We recommend that you contact the experience provider (details provided on activation) on the day of your experience to confirm that the experience is going ahead.

    Availability

    All experiences we offer are on a first come, first served basis. This means that when you arrange your date and time you’ll be able to choose a time best suited to you. For some experiences we offer online booking which is available when you redeem your voucher online.

    Cancellation

    We recommend that all customers contact the experience provider on the morning of the event to confirm that the event is going ahead as planned. Cancellations may be made at short notice (e.g. due to weather). Gift Experience Scotland are not able to reimburse you for travel or accommodation expenses if an event is cancelled.

    Termination of the product or the supplier

    Where the experience is no longer available or the experience provider no longer operates, we will endeavour to arrange for the same experience to be delivered at a different location. If this is not possible we will either offer a credit note for the full value of the voucher or offer a full refund of the voucher if it is still valid.

    Insurance

    We require our suppliers to be insured for all activities and hold evidence of their Public Liability insurance. Please note that we are not liable for the delivery of any event marketed or sold by us.

    Complaints about us

    Complaints about Gift Experience Scotland should be put in writing using the customer service form at the earliest opportunity, providing us with as much detail. We will investigate the complaint and endeavour to solve any complaint within 48 hours of receipt of a communication fairly and reasonably.

    Complaints about an experience supplier

    Complaints about the experience must be logged with the experience provider at the time of the experience booking and the supplier should be given a fair opportunity to resolve or discuss a problem.

    Disputes

    All disputes are governed by and construed in accordance with Scottish Law.

    Site availability

    We may suspend access to our site for any reason without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.

    Acceptable Use

    You may use our site only for lawful purposes. Certain areas of our site may enable you to enter content of your own. In such cases, the content must not contain any material which is defamatory of any person, contain obscene, offensive, hateful or inflammatory content including but not restricted to sexually explicit material, violence or discrimination, or be hateful to any individual or group. It must not infringe any copyright, database right or trade mark of any other person.

    Your identity

    You must not impersonate any person, or misrepresent your or another persons identity. You must not affiliate yourself to Gift Experience Scotland or ‘pass off’ as us or give the impression that you communication or purpose emanates from us without our express written permission.

    Viruses, Hacking and offences

    You must not misuse our site by knowingly introducing viruses, trojans, worms or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site or business. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
    By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

    Cookie Consent

    A cookie is a small piece of information sent by us to your browser which enables us to collect information about your journey on our website, your current shopping session and to personalise your experience. Your browser allows you to turn off cookies in the settings. However, if you do not accept cookies you will be unable to purchase products from our site.

    Your information

    We store relevant information about you and your order(s). This information includes billing and delivery addresses, phone numbers and email address.

    Copyright

    The text and imagery that are contained on the Gift Experience Scotland website brochures, promotional material or on-site material are copyright Gift Experience Scotland unless otherwise stated.

    Marketing

    We will only send you regular marketing messages by email, which are not relating to your purchase if we have your permission. You can unsubscribe clicking the unsubscribe link.

    Card payments

    In line with the Payment Card Industry Compliance rules, we do not store your credit card information. We use Sagepay to complete transactions through our website. You can read their full Sagepay privacy statement at www.sagepay.com.

    Protecting your information

    We use the latest procedures and processes to protect your personal information. Our site is regularly tested by a third party to ensure it’s security meets the current standards. At our offices we ensure that all customer information is stored securely and is security-shredded when we no longer need it.

    Information request

    You can request an information report detailing all the information we hold about you for £20.

    3rd Parties

    We will share your name and phone number with the supplier of your experience for the purposes of bookings. We will not disclose or sell your details to 3rd parties for their commercial gain.

    Company number

    Gift Experience Scotland Is a company registered in Scotland, Company number SC 344 688.

    VAT

    Our company VAT registration number is 108 3476 19

    Registered office

    The companies registered address is Unit 4, Waterside House, 46 Shore, Edinburgh, EH6 6QU.

    Liability

    Gift Experience Scotland is not liable for any injury, death, mental distress or any condition developed as a result of partaking in and activity promoted on, or purchased through Gift Experience Scotland. Liability is held and underwritten by the experience providers.

    Force Majure

    We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control including Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities. This does not affect your statutory rights.

    Offer for sale

    Gift Experience Scotland reserves the right to withdraw or suspend the offer of sale of any experience without notice. Once purchased, the holder of the experience pack is entitled to that experience.