Gift Experience Scotland - Scotland's experience gift voucher company

FAQs

Please find below the most popular questions asked of us and the answers to them. If your question is not answered here please contact us .

I have an open voucher, how do I redeem it?

To redeem an open voucher navigate through our website and choose an experience. When you check out you’ll have the opportunity to enter a discount code in the ‘your details’ section of the check out. Enter the 20-digit voucher number there.
 

My voucher has expired!

Our experience vouchers are valid for one year from the date of purchase, giving you an extended time to redeem the experience. We recommend booking early to avoid disappointment.

I have not received my voucher that I purchased!

We send all vouchers the same or next working day that we receive the order. If you have not received a post voucher within 5 days then please contact us and we’ll arrange for a replacement to be sent.

I have an experience, how do I book?

If you have an experience voucher for a specific experience, follow the instructions on the voucher. For open value vouchers you need to redeem it on our website. Follow the instructions on your voucher.

Is booking on GiftExperienceScotland.com secure?

Yes, 100% secure. We use Protx for all secure payments who are the UK’s leading internet payment provider. All information entered on the check out on Gift Experience Scotland is also secured. You can tell the page is secure by the padlock in your computers web browser. Read more about our website security.

Can I see how the voucher will look before I book?

All Gift Experience Scotland gift vouchers are personalised for your experience so we can’t show you how it will look exactly, however you can view our experience packaging.

I need a last minute gift pack!

No problem! You can either choose to receive your gift voucher by Royal Mail Special Delivery (which is guaranteed to be with you next working day before 1pm) or you can select an E-ticket which is guaranteed to be with you within 4 minutes of your order.

What restrictions are in place for experience goers?

Each and every experience is different but if there are any specific restrictions then you can find out about them in the ‘Useful information’ section of the product information.

The experience I purchased is no longer available for sale?

Don’t worry! If the experience is no longer available for sale this doesn’t mean that you can’t get that experience. If in the unlikely even we are unable to provide you with the experience, we’ll contact you to arrange an alternative.

The experience I wanted is no longer available for sale?

New experiences are always added to Gift Experience Scotland and old experiences are removed. If you can’t find an experience that we had previously listed, that means that it is no longer available for sale with us.

What insurance is provided for experiences?

Each individual activity has it’s own insurance and Gift Experience Scotland ensures that all experiences sold are covered with adequate insurance and risk assessment is provided. You can request full details of the insurance cover when you book your experience date.

I have lost my voucher!

If you have lost your experience voucher the purchaser of the voucher will need to get in touch with us and we can issue a duplicate voucher or E-ticket.

Can I get a refund?

Refunds are available up to 14 days after the date of purchase. Where this is your preference, there is a £10 administration charge for refunding vouchers.

Can I pay by cheque?

Unfortunately Gift Experience Scotland does not accept cheques as payment for an experience.

Buying vouchers from overseas

Do you live abroad and want to buy the perfect gift for friends or family back in Scotland? Great news! You can buy an unforgettable Gift Experience Scotland voucher and we’ll ship it direct to them.

Simply enter your details in the customer details on our checkout (wherever you are in the world) and then enter their delivery details in Scotland (or the UK). We’ll confirm the order to you by email and ship the voucher direct to them.

You can even request a personal message is printed on the voucher so the recipient knows where the voucher has come from.

I have feedback about Gift Experience Scotland!

We’re always keen to hear about any part of your experience with us. Please complete our customer service form and we’ll be in touch.

I have feedback about an experience I have been on!

If you have any concerns or immediate feedback about an experience that you have been please complete our customer services form or contact us with experience feedback.

What will you use my personal information for?

We only use your personal information internally at Gift Experience Scotland and would never pass this information to a third party. Read our full privacy policy .