Gift Experience Scotland

Your Account

FAQs

Please find below the most popular questions asked of us and the answers to them. If your question is not answered here, please contact us.

How long are vouchers valid?

All vouchers are valid for one year from the date of purchase. The expiry date is printed on the voucher.

I want to change my voucher

If something is not right on your order, please contact us regarding this and we will change your order.

I want to change the experience

If you need to change the experience type then you can do this at any time before the voucher is activated (redeemed). Either the purchaser or recipient can contact us to change the voucher type. Any increase in voucher value can be paid by card and any decrease is issued as a credit note.

I have an open voucher, how do I redeem it?

To redeem an open voucher, navigate through our website and choose an experience. When you check out, you’ll have the opportunity to enter a discount code in the ‘Discount Code’ section of the check out, simply enter your ‘Open Value’ voucher number there and click ‘Update’.

I have an experience, how do I book?

If you have an experience voucher for a specific experience, follow the instructions on the voucher. For Open Value vouchers you need to redeem it on our website. Follow the instructions on your voucher.

Can multiple people take part at the same time

Generally the answer is yes, however please check with us if you are unsure. Events such as helicopter tours can be flown with up to 4 guests on board.

Is purchasing through GiftExperienceScotland.com secure?

Yes, 100% secure. We use Sagepay for all secure payments who are the UK’s leading internet payment provider. All information entered on the check out on Gift Experience Scotland is also secured. You can tell the page is secure by the padlock in your computers web browser. Read more about our website security.

Can I see how the voucher will look before I book?

Yes! See what our experience voucher pack looks like. You can also customise your voucher with a free personal message!

I have not received my voucher that I purchased!

We send all vouchers the same day that we receive the order or the next working day. You will receive an email when the voucher has dispatched, with the tracking code if you selected special delivery.

If you have not received a post voucher within 5 days then please contact us and we’ll arrange for a replacement to be sent.

I need a last minute gift!

No problem! You can either choose to receive your gift voucher by Royal Mail Special Delivery (which is guaranteed to be with you next working day before 1pm) or you can select an E-ticket which is guaranteed to be with you within 15 seconds of your order.

What restrictions are in place for experience goers?

Each and every experience is different but if there are any specific restrictions then you can find out about them in the ‘Useful information’ section of the product information.

The experience I purchased is no longer available for sale?

Don’t worry! If the experience is no longer available for sale, this doesn’t mean that you can’t get that experience. If in the unlikely event we are unable to provide you with the experience, we’ll arrange an alternative.

What insurance is provided for experiences?

Each individual activity has it’s own insurance cover. Gift Experience Scotland ensures that all experiences sold are covered with adequate insurance and evidence is inspected annually. You can request full details of the insurance cover from the experience provider when you book your experience.

I have lost my voucher!

If you have lost your experience voucher, the purchaser of the voucher will need to login to Gift Rewards. They you can email or download a duplicate voucher from your order history. Alternatively, please contact us.

Can I get a refund?

Refunds are available up to 14 days after the date of purchase, as long as the voucher has not been activated (redeemed).

Can I pay by cheque?

Unfortunately Gift Experience Scotland does not accept cheques as payment for an experience.

Buying vouchers from overseas

Simply enter your details in the ‘customer details’ section on our checkout (wherever you are in the world) and then enter their delivery details in the UK. We’ll confirm the order to you by email and ship the voucher direct to them. Alternatively request E-ticket delivery and we’ll email you the voucher straight away.

Does Gift Experience Scotland deliver the experiences?

No, we are an agent which means we sell experiences for experience companies. We carefully pick our suppliers to ensure quality and consistency of delivery.

I have feedback about Gift Experience Scotland

We’re always keen to hear about any part of your experience with us. Please complete our customer service form and we’ll be in touch.

I have feedback about an experience I have been on

If you have any concerns or immediate feedback about an experience that you are booked on (or are on now!) then you must voice your concerns to the company your experience is with. We can not discuss complaints or problems that have not been raised at the time.

We are always keen to get feedback. Please complete our customer services form or contact us with experience feedback.

My voucher has expired!

Our experience vouchers are valid for one year from the date of purchase, giving you an extended time to redeem the experience. We recommend booking early to avoid disappointment.

What will you use my personal information for?

We only use your personal information internally at Gift Experience Scotland and would never pass this information to a third party. Read our full privacy policy .